Refund Policy

 

At Easy Mart, we prioritize customer satisfaction and strive to ensure that every purchase meets the expectations of our valued customers. Our refund policy is designed to provide clarity and assurance regarding the return and refund process for our products.

Customers are entitled to request a refund within 7 days of receiving their order. This timeframe allows for adequate evaluation of the product's quality and suitability. To initiate a refund, customers must provide proof of purchase, which can include an order number or receipt.

Products eligible for a refund must be in their original condition, unused, and in the original packaging. This requirement ensures that the items can be resold and maintains the integrity of our inventory. In cases where the product is defective or damaged upon arrival, customers should document the issue with photographs and contact our customer service team promptly.

Refunds will be processed using the original payment method. The processing time for refunds may vary, but typically, customers can expect to see the funds returned to their account within 7 to 10 business days after the refund has been approved. It is important to note that shipping costs are non-refundable unless the return is due to an error on our part.

In instances where a product is returned without prior authorization or does not meet the eligibility criteria outlined above, the refund request may be denied. To avoid any misunderstandings, we recommend that customers reach out to our customer service team for guidance before returning any items.

For further inquiries regarding our refund policy or to initiate a return, customers can contact our support team via email or phone. We are committed to addressing any concerns and ensuring a smooth return process.

By adhering to this refund policy, we aim to foster a transparent and trustworthy relationship with our customers, reinforcing our commitment to quality and service excellence.